| Issue ID | 1341984 |
| Internal NHTSA # | 10935913 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | GLC300 |
| Model Year | 2016 |
| File date | 22/11/16 |
| Component | SERVICE BRAKES |
| Product type code | VEHICLE |
| Description of the problem | I purchased a brand new 2016 mercedes benz glc300 in december of 2015. Over the past 6 months, the vehicle has begun making a terrible screeching noise when i lightly press the brakes while in reverse. The noise has gotten so loud and painful to the ear that i reflexively take my foot of the brakes causing me to roll backwards faster than necessary. I recently took the vehicle in for its 10,000 mile service during which i indicated that the car was making a "screeching" noise while in reverse with the brakes applied lightly ("feathering"). I was told by the service technician that mercedes was aware of the issue and will issue guidance soon. I was given my vehicle back with no temporary solution whatsoever. Since owning the vehicle (about a year with 10,000 miles), i have received no communication from mercedes about the issue although they have been aware of the "screeching noise" for quite some time. I would like to note that the screeching noise is getting so bad that it is truly painful to anyone inside the vehicle (almost as if i had no brake pads!). I called mercedes today and they again told me that they are aware of the issue. I asked the rep to note my complaint and issue me an email confirming my complaint for my records - he refused. Apparently mercedes does not provide email confirmation of complaints to customers who have issues in order for the information "to not go public." please someone at nhtsa - look into this. They need to be held accountable. Thank you so much for your time! |
| Vehicle Mileage at Failure | 8000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | WASHINGTON, DC |
| VIN pattern | WDC0G4KB8GFXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | AWD |
| Transmission type | |
| Vehicle speed | 5 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |